If you need to cancel your tour reservations, for any reason, our cancellation deadlines are as follows:
|Time Frame:||You receive:|
|Up until 45 days prior to trip departure||Refund of what you have paid minus a $100 fee|
|44-31 days prior to trip departure||50% of your payments and $100 processing fee per person|
|30-15 days prior to trip departure||15% of your payments and $100 processing fee per person|
|14-0 days prior trip departure||No Refund|
There is no partial refund for starting a tour late or leaving a trip early.
In order to keep our tours affordable and provide proper notice to our lodging partners, we must adhere to this timeline, no exceptions. After our refund deadline has passed we cannot provide a refund for any reason, including circumstances beyond your control such as weather-related travel delays, family emergency, or injury. There is also no partial refund if you arrive late to your tour, or depart early. Insurance agencies however, offer a full or partial refund in many circumstances if you purchase travel insurance to cover your tour.
We encourage you very strongly to purchase travel insurance to protect against extenuating circumstances such as illness and injury- believe us, they do come up! We have a special arrangement with TravelGuard insurance so that you may purchase reasonably-priced travel insurance at the same time you place your tour reservation. For a detailed description of the TravelGuard policy we offer, call 866-385-4839 ask about product 007715.
Multi-day tours only: If you would like to change to a different tour or departure date after signing up, we will be happy to transfer you on a space available basis up until 45 days prior to your tour. Please provide your transfer request in writing - email is sufficient. Please note, a $25 transfer fee will be deducted from your previous payments for each transfer, and if you later choose to cancel your tour, the cancellation deadlines will apply to the date of the originally scheduled tour. Does not apply to ½ and full day tours in Las Vegas or Moab.
Escape confirms tours 30 days prior to tour departure; prior to this time, tours may be cancelled due to low enrollment. After your tour is confirmed, it will not be cancelled for low-enrollment, but in rare cases may be cancelled due to weather, government intervention, unsafe trail conditions, or any other reason that would affect the quality of the schedule tour or the safety of its participants. If we are forced to cancel your tour, we will provide a 100% refund and work to add you to another trip that works for you. If you need to cancel your multiday tour for any reason, your request must be in writing - email is sufficient (no phone cancellations will be accepted).
We advise you to avoid non-refundable flights and other travel arrangements, and are not responsible for the costs of such arrangement in the event your tour is canceled. The travel insurance offered in conjunction with our tours covers the cost of your tour, but does not cover additional costs such as travel to and from your tour departure location, and hotel stays prior to or following your tour. Please consider purchasing additional insurance coverage if you have non-refundable travel arrangements.
If you need to cancel your day tour reservation, for any reason, our cancellation deadlines are as follows:
Las Vegas and Moab Day Tour Cancellation Policy
Credit cards are for reservation purposes only. We hold the reservation with a Visa or Mastercard only, and it is not charged until after the tour takes place, at which time your guide will ask you for your method of payment. You can pay by Visa, Mastercard (you must present your credit card and identification to guide) or cash. If you need to cancel or change your reservation for any reason, you must give us 24 hours notice by phone call (we do not monitor our email 24 hours a day). A no call, no show will be charged the full amount of the tour for everyone booked. For tours booked through a booking agency (ie: LOOK Tours, Alcatraz Media, etc) you must follow their cancellation policy as well as ours. If you require a refund due to low enrollment or no show, you must call them directly and they will contact us for confirmation of the cancellation. We cannot advise if they will or will not give you a refund or discount.
Please note tour itineraries and tour descriptions provided prior to your trip provide an overview of our standard tour. Your tour may differ somewhat from this sample based on lodging availability, participant skill levels and interest, weather conditions, and other factors. Tour guides will work with guests to craft the best possible tour experience for the entire group.